Ordering + Payment
How do I place an order?
1) Select your MedTailor scrub top and/or scrub pants then configure it with your preferred fabric color, pocket type, embroidered name, and complete checkout.
2) On the order confirmation page, you'll receive a link to download the measurement app to get yourself measured. All you need to do is place your phone on the floor leaning against the wall, walk back a few steps, and complete one full rotation. Learn more
3) Your order is now complete! We will now be hard at work creating your unique custom fitted scrubs.
What is your 30 day Zero-Risk fit guarantee?
Our Zero-Risk fit guarantee provides you with a risk free experience.
If you are dissatisfied with your MedTailor scrubs, we will be happy to remake them for you - for free. Alternatively, you can return them for a full refund within 30 days of receiving your scrubs.
Is it safe to order from medtailor.com?
Absolutely! Protecting your personal information is one of MedTailor's highest priorities. Our site uses the Industry-Standard SSL encryption technology to ensure that your personal information including your credit card remains private and secure in transit.
Additionally, as soon as your credit card is processed, it is immediately deleted from our servers and is never stored anywhere on our system.
What is the process to get measured?
Here is the quick & easy 3-Step Process (5 min max)
1) On the product page, select the "Customize" button to customize & order your scrubs.
2) Complete your order and use the link on the confirmation page to download our measurement mobile app to capture your body measurements. Learn more
3) Receive your custom made and custom fitted scrubs - we know you'll love them!
How does the measurement process work?
The measurement app uses your phone's camera to accurately measure you for the best fitting scrubs you will own.
In under 30 seconds, its machine learning algorithm measures you with a very high level of precision, even more so than a tailor could.
All you need to do is place your phone on the floor leaning against the wall, walk back a few steps, and complete one full rotation. That’s all there is to it!
How can I cancel my order?
If you would like to cancel your order, please contact us via chat by tapping the blue chat icon on the bottom right of the page.
You can also reach us via our Contact Us page or email us at support@medtailor.com.
MedTailor's support hours of operation are 9 am to 5 pm (PT), Monday through Friday.
I received scrubs that were damaged, can I exchange them?
Absolutely! If you received your MedTailor scrubs damaged in any way, we will be happy to exchange them for a new one.
Please contact us via chat by tapping the blue chat icon on the bottom right of the page. You can also reach us via our Contact Us page or email us at support@medtailor.com.
MedTailor's support hours of operation are 9 am to 5 pm (PT), Monday through Friday.
What if I received the wrong product?
If you have received the wrong product, please contact us via chat by tapping the blue chat icon on the bottom right of the page. You can also reach us via our Contact Us page or email us at support@medtailor.com.
MedTailor's support hours of operation are 9 am to 5 pm (PT), Monday through Friday.
We will do our best to ship you out the correct product right away.
What do I do if I'm not happy with my order?
We are really sorry to hear that!
Please contact us via chat by tapping the blue chat icon on the bottom right of the page. You can also reach us via our Contact Us page or email us at support@medtailor.com.
MedTailor's support hours of operation are 9 am to 5 pm (PT), Monday through Friday.
Our Zero-Risk fit guarantee provides you with a risk free experience.
If you are not happy with your MedTailor scrubs, we will be happy to remake them for you - for free. Alternatively, you can return them for a full refund within 30 days.
Shipping + Delivery
How long will it take to receive my order?
Your MedTailor order should typically arrive to you within 12-16 days.
How much does shipping cost?
Shipping is always Free!
What shipping method does MedTailor use?
All items placed through med-tailor.com are shipped via USPS.
Returns
I would like to return my scrubs. How do I go about doing that?
MedTailor provides a Zero-Risk ordering process with free returns.
If you are dissatisfied for any reason and would like to return your scrubs, please contact us via chat by tapping the blue chat icon on the bottom right of the page. You can also reach us via our Contact Us page or email us at support@med-tailor.com.
MedTailor's hours of operation are 9 am to 5 pm (PT), Monday through Friday.
Your satisfaction is our #1 goal. If you are not happy with your custom fitted scrubs, our team will promptly process your return and provide you with a full refund.
Our Scrubs
Who makes the best fitting scrubs?
We proudly make the best fitting scrubs. MedTailor scrubs, be it tops or pants, are all custom made. That means that our fabrics sit on giant rolls and are unfurled only when you place your order.
We then use cutting edge technology to capture your exact body measurements.
Those measurements are next sent to our precise manufacturing system where your fabric is meticulously cut, sewed, and finished by our master tailors.
What materials are used to make MedTailor scrubs?
MedTailor super soft scrubs are made from a perfect blend of 72% polyester, 21% rayon, and 7% Spandex.
How many color fabrics do you offer?
We currently offer MedTailor scrubs in 6 colors;
- Highland Green
- Jet Black
- Merlot Red
- Navy Blue
- Platinum Gray
- Sky Blue
We plan on expanding these color choices in the near future, stay tuned!
Do you make clothes for big and tall people?
MedTailor proudly makes custom fitted scrubs for people of all shapes and sizes.
Because our scrubs are made uniquely for your exact measurements, you can be assured that they will be the best fitting scrubs you will own.
How much is embroidery?
Two lines of embroidery for MedTailor scrub tops is only $14. Our neck tags are free (an $18 value)
Our Company
Where are you located?
MedTailor is headquartered in Miami and our scrubs are designed in San Francisco, CA.
How long has MedTailor been around?
We started MedTailor in 2021
Why did you start MedTailor?
We started MedTailor because we believe healthcare workers deserve to wear scrubs that are well fitted, high quality, feel great, and look professional.
What is the best way to contact you?
You can easily reach us via chat by tapping the blue chat icon on the bottom right of the page. You can also reach us via our Contact Us page or email us at support@medtailor.com.
MedTailor's support hours of operation are 9 am to 5 pm (PT), Monday through Friday.
Can I buy MedTailor scrubs in a retail shop?
MedTailor is a direct to consumer (DTC) brand. That means we sell directly through our website thereby cutting out several expensive layers, and in doing so, you are assured to pay a significantly lower price all the while getting the best customized and best fitting quality scrubs.
Account
I am having difficulty logging in, how can I get help?
Please contact us via chat by tapping the blue chat icon on the bottom right of the page. You can also reach us via our Contact Us page or email us at support@medtailor.com and we will be happy to assist you.
MedTailor's hours of operation are 9 am to 5 pm (PT), Monday through Friday.
How can I have my account and personal information deleted from your system?
If you are interested in having your account and personal information removed permanently from our system, please email us your request to support@medtailor.com and we will take care of it straight away.
I can't find the information that I am looking for. What should I do?
Please contact us via chat by tapping the blue chat icon on the bottom right of the page. You can also reach us via our Contact Us page or email us at support@medtailor.com and we will be happy to help.
MedTailor's hours of operation are 9 am to 5 pm (PT), Monday through Friday.
Questions?
I have questions that are not covered here in the FAQ.
If you have any questions, please contact us via chat by tapping the blue chat icon on the bottom right of the page and we'll be happy to help!
You can also reach us via our Contact Us page or email us at support@medtailor.com
Worry-Free Fit Guarantee
Our Worry-Free fit guarantee provides you with a risk free experience.
If you're not happy with your MedTailor scrubs, you can choose a free remake or full refund within 30 days of receiving your scrubs.
